Name: 

Concurrent control is action taken to ensure that standards are met as inputs and are transformed into outputs.

Damage control is action taken to fix an output.

Damage control with the customer is primarily the function of the human resources department.

A budget is a planned quantitative allocation of resources for specific activities.

The operating budgets include all planned major asset investments.

The four primary financial statements are the income statement, balance sheet, cash flow statement, and debt-to-equity ratio statement.

Coaching is the process of giving motivational feedback to maintain and improve performance.

Operations is the function that monitors and controls the financial part of producing a product or service.

The tangibility of products refers to whether the products are tangible, intangible, or mixed.

Repetitive process operations are primarily used for made-to-stock or assembled-to-order goods.

In labor-intensive operations, machines do most of the work.

“Quality is a virtue of design” means that since design is so important, it should be done solely by the department responsible for design to ensure fewer problems in the process.

Cellular layout is associated with make-to-stock and assemble-to-order levels of customer involvement, relatively flexible batch process operations, and a balanced intensity.

Inventory control is the process of managing raw materials, work-in-process, finished goods, and in-transit goods.

__________ control is action taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

The type of constant control that takes into consideration how much managers monitor how employees do the job is:

The __________ include the revenue and expense budgets.

The three primary __________ are the income statement, balance sheet, and cash flow statement.

The __________ presents revenue and expenses and the profit or loss for the stated time period.

__________ is the process of giving employees feedback to help them realize that a problem is affecting their job performance and referring employees with problems to the employee assistance program.

The major objective of discipline is to:

The progressive disciplinary steps, in order, are:

Most goods in retail stores are from __________ operations.

__________ process operations produce outputs in an assembly-line structure, where employees and equipment are quite specialized in function and location.

A capital-intensive, repetitive continuous process operation uses a __________ layout.

Construction of office buildings and airplanes uses a __________ layout.

__________ use bars to graphically illustrate a schedule and progress toward the objective over a period of time.

The final stage of supply chain management is:

__________ aids in determining whether quality is within an acceptable range.

The same amount of outputs produced with less inputs is a(n):