True/False
Indicate whether the
statement is true or false.
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1.
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A manager is responsible for achieving organizational objectives through
efficient and effective utilization of personal ability.
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2.
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The manager’s resources are human, financial, and physical.
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3.
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A manager needs technical, interpersonal, and decision-making skills.
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4.
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Interpersonal skills involve the ability to understand, communicate, and work
well with individuals and groups through developing effective relationships.
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5.
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There are three basic management functions.
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6.
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The three levels of management are top managers, middle managers, and
nonmanagement operative employees.
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7.
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Different functions, skills, and roles can be expected when managing in a
for-profit organization versus managing in a not-for-profit organization.
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8.
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One difference between a manager’s job in for-profit organizations versus
not-for-profit organizations is that the primary measure of performance in for-profit organizations
is bottom-line profit.
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9.
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Intrapreneurs commonly start a new small business venture, while entrepreneurs
commonly start a new line of business within a large organization.
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10.
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Intrapreneurs commonly have more risk than entrepreneurs.
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11.
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Much of the creativity and innovation in society comes from
entrepreneurs.
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12.
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Large businesses commonly acquire small businesses to gain innovations.
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13.
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A first-mover advantage refers to offering a unique customer value before
competitors do so.
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14.
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A business plan is a written description of a new venture—its objectives
and the steps for achieving them.
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15.
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The Small Business Administration offers a handful of free management assistance
programs to individual entrepreneurs.
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16.
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The internal environment includes the factors that affect an
organization’s performance from within its home country.
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17.
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Stakeholders are people who have an ownership position in a company.
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18.
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The systems process is the method used to transform inputs into outputs.
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19.
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Quality is determined by comparing a product’s actual functioning to their
requirements to determine value.
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20.
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Total quality management (TQM) is the process that involves managers in an
organization focusing on the customer to continually improve product value.
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21.
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Fostering the right organizational culture is one of the most important
responsibilities of a first-line manager.
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22.
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Organizational stories about company founders seldom impact the corporate
culture.
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23.
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Heroes, stories, slogans, symbols, and ceremonies are all part of behavior-level
culture.
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24.
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A learning organization has a culture that values sharing knowledge so as to
adapt to the changing environment and continually improve.
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25.
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Customers, competition, suppliers, labor force, shareholders, society,
technology, the internal business environment, and governments are the factors which comprise the
external environment.
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26.
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When the dollar is weak, foreign goods are less expensive in the United
States.
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27.
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The North American Free Trade Agreement (NAFTA) called for immediately
eliminating duties on the majority of tariffs on products traded.
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28.
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A domestic business has access to more potential customers than a multinational
corporation.
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29.
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A joint venture is created when one company hires another to help provide a new
product/service.
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30.
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As a global manager, you should expect new employees to adapt to your home
culture and ways of doing things.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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31.
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Debbie tries to talk to each one of her employees at least once every day to
make them feel their work is appreciated. Debbie is utilizing which of the following types of
management skills?
a. | technical | b. | interpersonal | c. | decision-making |
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32.
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Jerry analyzes market data to determine which areas of the company need
improvement. This is an example of a manager using which of the following management
functions?
a. | planning | b. | organizing | c. | leading | d. | controlling |
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33.
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Gillian has gone to great measures to make sure different types of people are
represented in each group. Gillian is using which of the following management functions?
a. | planning | b. | organizing | c. | leading | d. | controlling |
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34.
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Debbie provides her employees with data every morning at 8:00 to help them
perform their jobs more effectively. Debbie is utilizing which of the following management
roles?
a. | interpersonal role | b. | informational role | c. | decisional
role |
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35.
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Claude is teaching a new employee how to use the cash register. He is utilizing
which of the following management roles?
a. | interpersonal role | b. | informational role | c. | decisional
role |
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36.
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Michael has the job responsibility to make sure that the store clerks provide
friendly customer service. Michael is at what level of management?
a. | top | b. | middle | c. | first-line |
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37.
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A manager is responsible for achieving organizational objectives through:
a. | controlling the process. | b. | effective and efficient utilization of
resources. | c. | planning and controlling. | d. | personal
effort. |
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38.
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Which of the following is the best example of being efficient?
a. | doing more than others | b. | doing more than in the past | c. | doing things
right | d. | doing the right thing |
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39.
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Which of the following is the best example of being effective?
a. | doing more than others | b. | doing more than in the past | c. | doing things
right | d. | doing the right thing |
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40.
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Which of the following are requisite management skills?
a. | technical skills | b. | interpersonal skills | c. | decision-making
skills | d. | all of these |
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41.
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Which of the following statements is true concerning technical skills?
a. | Managers need only skills regarding people; subordinates do all the technical
work. | b. | Most employees are promoted to their first management position primarily because of
their technical skills. | c. | Technical skills are used mostly by top
management. | d. | Technical skills are used mostly by middle
management. |
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42.
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The four management functions are:
a. | planning, organizing, supervising, and controlling. | b. | planning,
organizing, leading, and feedback. | c. | planning, directing, leading, and
controlling. | d. | planning, organizing, leading, and controlling. |
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43.
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The process of delegating and coordinating tasks and allocating resources to
achieve objectives is __________.
a. | planning | b. | organizing | c. | leading | d. | controlling |
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44.
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The process of influencing employees to work toward achieving objectives is
__________.
a. | planning | b. | organizing | c. | leading | d. | controlling |
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45.
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A general manager:
a. | coordinates employees and other resources across several functional departments to
accomplish a specific task. | b. | supervises the activities of several
departments that perform different activities. | c. | supervises activities in areas such as
marketing, operations/production, finance/accounting, and human resources/personnel
management. | d. | is another name for top management. |
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46.
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Kim interviewed prospective new employees for ten new jobs in her company. Which
internal environmental factor was Kim utilizing?
a. | management and culture | b. | resources | c. | mission | d. | systems process |
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47.
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A small local college is trying to decide if they should change from a
women’s college to a co- educational college which accepts both men and women. This would be a
change in which internal environmental factor?
a. | management and culture | b. | resources | c. | mission | d. | systems process |
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48.
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Brad is determined to have his company become known for its ethical sales
tactics. He has changed from paying salespeople on a straight commission basis to a salary. His
action would tend to produce a culture of ethics that is a:
a. | strong culture. | b. | weak culture. |
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49.
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Libraries across the nation have found they need to utilize an increasing number
of computers to provide information to visitors to the library. Which of the following external
environmental factors does this most represent?
a. | customers | b. | society | c. | technology | d. | the economy |
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50.
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The stock market has had an amazing streak of higher prices for the past few
years. Managers need to be aware of their own company’s stock price to evaluate their
performance. This is an example of which of the following external environment factors?
a. | customers | b. | society | c. | technology | d. | the economy |
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51.
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Sony makes most of its products in Japan and sells them in several other
countries. Sony has taken its business global by using which of the following activities?
a. | global sourcing | b. | importing/exporting | c. | licensing | d. | contracting |
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52.
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American company Advanced Security Systems has always had a Japanese company
make its alarms so it can focus on the sales and service of security systems. Advanced has taken its
business global by using which of the following activities?
a. | global sourcing | b. | importing/exporting | c. | licensing | d. | contracting |
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53.
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Toyota makes many of its Japanese cars in its U.S. factories. Toyota has taken
its business global by using which of the following activities?
a. | global sourcing | b. | licensing | c. | contracting | d. | direct
investment |
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54.
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At Bill’s organization where he works, teamwork is highly encouraged.
Which dimension of cultural diversity does this organization exemplify?
a. | assertiveness | b. | gender differences | c. | societal
collectivism | d. | humane orientation |
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55.
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At Suzie’s organization where she works, managers place great importance
on status symbols such as reserved parking spaces and office size. Which dimension of cultural
diversity does this organization exemplify?
a. | future orientation | b. | power distance | c. | performance
orientation | d. | gender differences |
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56.
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All of the following are internal environmental factors EXCEPT:
a. | management and culture. | b. | mission. | c. | resources. | d. | competition. |
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57.
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Stakeholders are:
a. | people with an ownership position in the business. | b. | government
regulators who must regulate the business. | c. | people whose interests are affected by
organizational behavior. | d. | people not affected by organizational
behavior. |
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58.
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Which of the following is NOT a component of the systems process?
a. | feedback | b. | transformation | c. | quality | d. | inputs |
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59.
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The first two primary principles of total quality management (TQM) are:
a. | focusing on delivering customer value and focusing on managing processes rather than
people. | b. | focusing on managing processes rather than people and working in teams to execute
processes efficiently and effectively. | c. | focusing on delivering customer value and
continually improving the system and its processes. | d. | focusing on managing processes rather than
people and continually improving the system and its processes. |
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60.
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What is the primary disadvantage of a strong culture?
a. | unity of direction | b. | little cooperation | c. | lack of
consensus | d. | threat of stagnation |
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