True/False
Indicate whether the
statement is true or false.
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1.
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In a flat organization, there are many levels with narrow spans of
management.
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2.
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Differentiation refers to the need to coordinate the departmental
activities.
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3.
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Authority is the right to make decisions, issue orders, and use
resources.
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4.
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The process of assigning responsibility and authority for accomplishing
objectives is called delegation.
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5.
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An organizational chart shows the structure of the informal organization.
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6.
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The grouping of related activities into units is departmentalization.
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7.
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Product departmentalization is the form most widely used by small
organizations.
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8.
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Some of the new approaches to departmentalization include horizontal team
organizations, network structures, virtual organizations, and learning organizations.
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9.
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Job enlargement is concerned with focusing the employee’s efforts.
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10.
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The last step in the delegation process is to establish control checkpoints and
hold employees accountable.
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11.
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Successful organizations can afford to be reactive to the environment.
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12.
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A change in structure usually results in a change in strategy.
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13.
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Information systems are formal systems for collecting, processing, and
disseminating information that aid in decision making.
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14.
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The level of commitment to making a change is not critical to its successful
implementation.
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15.
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Involving employees and providing support are steps for overcoming resistance to
change.
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16.
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Innovative cultures encourage employees to be creative without fear of
punishment if they fail.
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17.
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Innovative cultures tell employees the objectives (ends), but the employees
decide on the means to achieve them.
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18.
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Diversity refers to the degree to differences among members of a group or an
organization.
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19.
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A focus on diversity often shifts attention away from quality and innovation and
causes a decrease in both.
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20.
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In situations involving technology changes, the most efficient intervention is a
large-group intervention.
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21.
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The human resource management process involves planning for, attracting,
developing, and retaining employees.
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22.
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A bona fide occupational qualification (BFOQ) is one that is reasonably
necessary to normal operation of a particular organization.
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23.
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The Vocational Rehabilitation Act of 1973 prohibits discrimination based on
physical or mental disability.
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24.
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The Occupational Safety and Health Act of 1970 requires that employers provide
“reasonable accommodations” to allow disabled employees to work.
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25.
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A job description identifies the tasks and responsibilities of a position,
whereas job specifications identify the qualifications needed by the person who is to fill a
position.
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26.
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Places where job applicants undergo a series of tests, interviews, and simulated
experiences to determine their managerial potential are called management testing centers.
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27.
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During the interview, the interviewer should do most of the talking.
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28.
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Judging a candidate on the basis of one or two favorable characteristics is
known as the “horn effect.”
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29.
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Vestibule training develops skills in a simulated setting.
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30.
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The informal steps in the performance appraisal process are done only once a
year, whereas the formal steps are done on an ongoing basis.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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31.
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Managers organize all of the following resources EXCEPT:
a. | human. | b. | time. | c. | financial. | d. | physical. |
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32.
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__________ is the process of integrating tasks and resources to meet
objectives.
a. | Unity of command | b. | Coordination | c. | Chain of
command | d. | Authority |
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33.
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People, such as product or project managers, who do not work for any department
but coordinate departmental activities to reach an objective are known as:
a. | integrators. | b. | liaisons. | c. | direct
contractors. | d. | boundary spanners. |
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34.
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The process of assigning responsibility and authority for accomplishing
objectives is known as __________.
a. | coordination | b. | delegation | c. | flexibility | d. | management |
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35.
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All of the following are true of informal authority EXCEPT:
a. | it is based on the specified relationships among employees. | b. | it is the sanctioned
way of getting the job done. | c. | it arises from the patterns of relationships
and communication that evolve as employees interact and communicate. | d. | none of
these |
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36.
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All of the following are levels of authority EXCEPT:
a. | the authority to recommend. | b. | the authority to report. | c. | full
authority. | d. | line authority. |
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37.
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A graphic illustration of the organization’s management hierarchy and
departments and their working relationships is a(n):
a. | departmentalization index. | b. | organization chart. | c. | divisional
chart. | d. | none of these |
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38.
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__________ departmentalization involves organizing departments around essential
input activities, such as production, sales, and finance, that are managerial or technological
functions.
a. | Functional | b. | Product (service) | c. | Customer | d. | Territory
(geographic) |
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39.
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The Federal Reserve System uses __________ departmentalization.
a. | product (service) | b. | customer | c. | territory
(geographic) | d. | matrix |
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40.
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The process of building motivators into the job itself to make it more
interesting and challenging is:
a. | job simplification. | b. | job design. | c. | job
expansion. | d. | job enrichment. |
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41.
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The four types of change are:
a. | changes in strategy, in structure, in technology, and in
competition. | b. | changes in strategy, in structure, in technology, and in people. | c. | changes in strategy,
in structure, in competition, and in people. | d. | changes in strategy, in structure, in people,
and in focus. |
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42.
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A new marketing campaign exemplifies a change in __________.
a. | strategy | b. | structure | c. | technology | d. | people |
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43.
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A new job design exemplifies a change in __________.
a. | strategy | b. | structure | c. | technology | d. | people |
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44.
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The most important resource is __________.
a. | strategy | b. | structure | c. | technology | d. | people |
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45.
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Which of the following can be proven?
a. | beliefs | b. | values | c. | facts | d. | innovation |
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46.
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Organizations that stimulate innovation have:
a. | a generalist division of labor. | b. | decentralized authority. | c. | limited
bureaucracy. | d. | all of these |
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47.
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Inventor, champion, and sponsor roles refer to which of the following
characteristics of innovative cultures?
a. | acceptance of ambiguity and impractical ideas | b. | tolerance of
conflict | c. | encouragement of risk-taking | d. | intrapreneurship |
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48.
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The one responsible for transforming the idea into an innovation is the
__________.
a. | inventor | b. | champion | c. | sponsor | d. | experimenter |
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49.
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A higher-level manager who prepares high-potential employees for advancement is
a(n):
a. | OD consultant. | b. | mentor. | c. | analyst. | d. | change agent. |
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50.
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__________ is probably the most widely used OD technique for helping new or
existing groups improve their effectiveness.
a. | Forcefield analysis | b. | Survey feedback | c. | Team
building | d. | Process consultation |
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51.
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The Equal Employment Opportunity Act of 1972 prohibits employment discrimination
on the basis of all of the following EXCEPT:
a. | race or color. | b. | sex. | c. | sexuality | d. | religion. |
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52.
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Which of the following statements is true if an interviewer wants to know a
candidate’s maiden name?
a. | The interviewer can ask. | b. | The interviewer can ask only if maiden name is
a BFOQ. | c. | The interviewer cannot ask. | d. | There are no guidelines as to what an
interviewer can or cannot ask. |
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53.
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Which of the following statements is true if an interviewer wants to know if a
candidate is a U.S. citizen?
a. | The interviewer can ask. | b. | The interviewer can ask only if U.S.
citizenship is a BFOQ. | c. | The interviewer cannot ask. | d. | There are no
guidelines as to what an interviewer can or cannot ask. |
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54.
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__________ is the process of selecting the tasks that each employee is
responsible for completing.
a. | Job design | b. | A job description | c. | A realistic job
preview | d. | Job analysis |
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55.
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The __________ question requires the candidate to describe what he or she would
do and say in a given situation.
a. | closed-ended | b. | probing | c. | hypothetical | d. | open-ended |
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56.
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Which of the following would you do first when conducting an interview?
a. | Open the interview. | b. | Introduce top candidates to
coworkers. | c. | Ask your questions. | d. | Present the realistic job
preview. |
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57.
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Judging a candidate on the basis of one or two favorable characteristics is
known as:
a. | the “halo effect.” | b. | “like me”
syndrome. | c. | the “horn effect.” | d. | premature
selection |
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58.
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The process of introducing new employees to the organization and their jobs is
known as:
a. | training. | b. | orientation. | c. | development. | d. | vestibule
training. |
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59.
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The use of programmed learning is recommended for the development of __________
skills.
a. | technical | b. | interpersonal | c. | decision-making | d. | none of these |
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60.
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The use of cases is recommended for the development of __________ skills.
a. | technical | b. | interpersonal | c. | decision-making | d. | all of these |
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