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![](3D"master04_image001.gif")
Creating a Winning
E-Business
Second Edition
Second Edition
Securing Your E-Business
Chapter 10
Creating a Winning E-Business Second Edition, Chapter 10
2
Learning Objectives
§Describe
the risk management process
§Describe
business continuity planning
&s=
ect;Discuss
the importance of business records management
&s=
ect;List
the security risks and remedies associated with networks and Web
sites
&s=
ect;Discuss
the value of a security audit and network penetration testing=
Creating a Winning E-Business Second Edition, Chapter 10
3
Risk Management
&s=
ect;A
process that
&=
#8211;Identifies
a risk of business loss
&=
#8211;Assesses
the risk’s potential impact
&=
#8211;Determines
how to handle the risk
&s=
ect;Protects
physical assets from damage or theft
&sec=
t;Protects
nonphysical assets from network-related risks
Creating a Winning E-Business Second Edition, Chapter 10
4
Risk Management (continued)
![](3D"slide0101_image003.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
5
Risk Management (continued)
&s=
ect;Handling
perceived risks
&=
#8211;Strong
security policies and procedures
&=
#8211;Appropriate
physical protections and security
=
211;Transferring
all or part of the risk to someone else via insurance
=
&=
#8226;Policy
deductible is the retained portion of the risk
Creating a Winning E-Business Second Edition, Chapter 10
6
Risk Management (continued)
![](3D"slide0103_image005.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
7
Risk Management (continued)
![](3D"slide0104_image007.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
8
Business Continuity Planning
&s=
ect;A
business continuity plan (BCP)
=
211;Specifies
how an e-business will resume partial or complete operations af=
ter
a major disruption
&=
#8226;Identifies
events that might cause a disruption
&#=
8226;Determines
the resources needed to maintain critical business functi=
ons
Creating a Winning E-Business Second Edition, Chapter 10
9
Business Continuity Plann=
ing (continued)
&s=
ect;A
business continuity plan (BCP) (continued)
=
211;Specifies
how an e-business will resume partial or complete operations af=
ter
a major disruption
&#=
8226;Develops
the technical procedures to recover critical business systems
(disaster recovery plan)
•Establishes procedures for communicating with <=
/span>employees,
clients, vendors, emergency service personnel, and so forth <=
/span>
Creating a Winning E-Business Second Edition, Chapter 10
10
Business Continuity Plann=
ing (continued)
&sec=
t;BCP
information may include (but is not limited to)
&=
#8211;Backup
copies of software and data
–Instructions
on how to access backups stored offsite
&=
#8211;Copies
of
&=
#8226;Electronic
file backup procedures
&=
#8226;Computer
network configuration information
&=
#8226;Emergency
contact procedures
Creating a Winning E-Business Second Edition, Chapter 10
11
Business Continuity Plann=
ing (continued)
&s=
ect;BCP
information (continued)
&=
#8211;Copies
of
&=
#8226;Emergency
duty rosters
&=
#8226;Office
space floor plans
&#=
8226;Lists
of computer and telecommunications equipment
&=
#8226;Lease
agreements
&=
#8226;Insurance
policies
&#=
8226;Emergency
service agreements with utility and communications providers&=
#13;
Creating a Winning E-Business Second Edition, Chapter 10
12
Business Continuity Plann=
ing (continued)
§A BCP and its accompa=
nying
disaster recovery plan must be reviewed and tested on an ongoing =
=
basis
=
§Check with=
ISP or
Web hosting company to verify their BCP and disaster recovery
plans
Creating a Winning E-Business Second Edition, Chapter 10
13
Business Records Management
&sec=
t;Planning
processes and actions necessary to make certain that business
records are
&=
#8211;Safely
retained for an appropriate period of time
&=
#8211;Guarded
against unauthorized access
&=
#8211;Destroyed
per schedule when no longer needed
Creating a Winning E-Business Second Edition, Chapter 10
14
Business Records Management
(continued)
§Establishing procedur=
es for
handling critical business records is part of overall business =
continuity
planning
§Primary
records document key e-business activities
§Secondary r=
ecords
include information that supports primary business activities&=
#13;
<=
span
style=3D'visibility:hidden'>§
Creating a Winning E-Business Second Edition, Chapter 10
15
Business Records Management
(continued)
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Identify p=
rimary
and secondary records
§Store reco=
rds in a
secure online or offline environment
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Control ac=
cess to
the stored records
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Search for=
records
as needed
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Maintain
records-retention schedule
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Destroy re=
cords as
scheduled
<=
span
style=3D'visibility:hidden'>§
Creating a Winning E-Business Second Edition, Chapter 10
16
Business Records Management
(continued)
![](3D"slide0112_image009.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
17
Network and
Web Site Security
Web Site Security
&sec=
t;Threats
against a private network can occur from anywhere on the public
network
&s=
ect;Viruses,
worms, and Trojan horses
–Virus
– A small, malicious program that infects other programs=
3;
&=
#8211;Worm
– A type of virus that replicates itself
=
211;Trojan
horse – Appears to be useful but actually does something
destructive
&=
#8226;Install
and keep updated antivirus software
Creating a Winning E-Business Second Edition, Chapter 10
18
Network and
Web Site Security (continued)
Web Site Security (continued)
&s=
ect;Hackers
and crackers
=
211;Individuals
who gain unauthorized access to private networks for pers=
onal
gain or to take malicious actions
&=
#8226;Monitor
network performance
&=
#8226;Use
well-formed passwords
&=
#8226;Install
software/hardware firewalls
<=
/div>
Creating a Winning E-Business Second Edition, Chapter 10
19
Network and
Web Site Security (continued)
Web Site Security (continued)
![](3D"slide0115_image011.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
20
Network and
Web Site Security (continued)
Web Site Security (continued)
![](3D"slide0116_image013.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
21
Network and
Web Site Security (continued)
Web Site Security (continued)
&sec=
t;Unauthorized
or inappropriate network access by employees and other
insiders
&=
#8211;Surfing
the Web for personal use
–Sending
and receiving personal e-mail or instant messages
=
211;Circulating
offensive material using internal e-mail or instant messages
<=
/span>
–Using
business high-speed Internet connections to download music and video
files
Creating a Winning E-Business Second Edition, Chapter 10
22
Network and
Web Site Security (continued)
Web Site Security (continued)
&sec=
t;Unauthorized
or inappropriate network access by employees and other
insiders (continued)
–Establish
and circulate clearly worded acceptable use policies
&=
#8211;Enforce
acceptable use policies
=
211;Restrict
physical access to network facilities and data
&=
#8211;Install
network and Internet monitoring software
Creating a Winning E-Business Second Edition, Chapter 10
23
Network and
Web Site Security (continued)
Web Site Security (continued)
&s=
ect;Distributed
denial of service (DDoS) attacks
=
211;Designed
to disable a network by flooding it with useless traffic
&=
#8211;Can
cause substantial financial damage
&=
#8226;Reroute
traffic
&=
#8226;Filter
traffic
&=
#8226;Wait
it out
Creating a Winning E-Business Second Edition, Chapter 10
24
Network and
Web Site Security (continued)
Web Site Security (continued)
![](3D"slide0120_image015.jpg")
Creating a Winning E-Business Second Edition, Chapter 10
25
Network and
Web Site Security (continued)
Web Site Security (continued)
&s=
ect;Web
site defacement
&=
#8211;Web
site vandalism
&=
#8226;Common
Web site threat
•Causes embarrassment, frustration, and cost to <=
/span>remove
defacement
&#=
8226;Securing
against hackers can protect a site against defacement
Creating a Winning E-Business Second Edition, Chapter 10
26
Security Audits and
Penetration Testing
Penetration Testing
&sec=
t;Network
and Web site security audit should be performed by a qualified
third-party security or accounting firm
&s=
ect;Security
auditor looks for
&=
#8211;Published
security policies
=
211;How
well employees understand and comply with security policies
–Controls
in place to restrict physical and electronic access to syste=
ms
Creating a Winning E-Business Second Edition, Chapter 10
27
Security Audits and
Penetration Testing (continued)
Penetration Testing (continued)
&s=
ect;Security
auditor looks for (continued)
=
211;System
and application software and data file backups
&=
#8226;Storage
&=
#8226;Timeliness
&=
#8226;Access
&=
#8211;BCP
and who is responsible for implementation
&=
#8211;Rehearsed
disaster recovery procedures
Creating a Winning E-Business Second Edition, Chapter 10
28
Security Audits and
Penetration Testing (continued)
Penetration Testing (continued)
&sec=
t;Penetration
testing uses real-world hacking tools to test network and Web si=
te
security
&sec=
t;Use
care when contracting with a security or accounting firm to perform
penetration testing
&=
#8211;Liability
insurance coverage
&=
#8211;Nondisclosure
agreement
&=
#8211;Background
checks
&=
#8211;Tools
to be used
&=
#8211;Scope
of testing
Creating a Winning E-Business Second Edition, Chapter 10
29
Chapter Summary
&sec=
t;Risk
management is the process of protecting business assets by identify=
ing
risks, assessing their potential impact, and then managing the =
risks
&sec=
t;Managing
risks involves avoiding the risk where possible; reducing the
potential loss from the risk when it can’t be avoided; retai=
ning
all or part of the risk; transferring all or part of the risk t=
o someone
else
Creating a Winning E-Business Second Edition, Chapter 10
30
Chapter Summary
(continued)
(continued)
<=
span
class=3DBB style=3D'position:absolute;left:-4.43%'>§Insurance =
is the
tool used to transfer risk
§A business
continuity plan (BCP) specifies how a business will resume part=
ial
or complete operations after a natural or human-made =
=
disaster
=
§Business r=
ecords
management is an important part of a BCP
=
§A private =
network
is exposed to threats from anywhere on the public network (Inter=
net)Creating a Winning E-Business Second Edition, Chapter 10
31
Chapter Summary
(continued)
(continued)
§Network and Web site
threats include viruses, worms, Trojan horses, hackers,
unauthorized or inappropriate access by employees or other =
insiders,
DDoS attacks, and Web site defacement
§Security a=
udits
and penetration testing can provide an assessment of network and =
Web
site security
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