College of the Siskiyous - Career and Technical Education

CLASSES

COS Code	Name	Description
BA 81A	Customer Service	Attract, satisfy, and retain loyal customers.
BA 81B	Communication	Get the results you want with every interaction.
BA 81C	Attitude in the Workplace	Maintain a positive attitude even under stress.
BA 81D	Conflict Management	Learn the causes of conflict and what strategies you can use for resolving them.
BA 81E	Decision Making and Problem Solving	Use creative problem-solving techniques to exceed your goals.
BA 81F	Ethics and Values	Understand how values operate in the workplace.
BA 81G	Managing Organizational Change	Identify ways to effectively manage change and its influence on an organization.
BA 81H	Stress Management	Reduce stress through proven techniques.
BA 81I	Team Building	Discover the secrets to successful teams.
BA 81J	Time Management	Reduce those time wasters, prioritize effectively, and know when to say no.
BA 86	It's Your Business	Complete a business plan for a small business.
BA 89	Making Your Money Work for You	Successfully manage your personal and business finances.

Business Effectiveness Training - 10 Classes of Confidence