Getting Started with Navigator

Navigator at Siskiyous

Navigator

The Navigator portal is your one-stop location for COS information. Navigator is where you apply for admission, register for classes (go to the Student tab once you've logged in), check on the status of your classes and grades, access your COS student e-mail account, and more. For more information about the application process, please see our Apply & Register page.

If you are having problem with access to your online course through Etudes, please see the Etudes Student Help page.

Summer 2014 Support Hours

Monday - Thursday, 7:30 am - 5:30 pm
Friday: Closed
Phone: (530) 938-5523
E-mail: Navigator Help

Navigator Portal FAQs

How do I log in to the portal?
What if I don't know my User Name or Password?
Do I need to use a particular browser for Navigator to work properly?
How do I get rid of the security message that always pops up?
Can I use the e-mail icon at the top of the page to access my staff e-mail account?
Can I change my User Name?
Where can I get help?

Student e-mail FAQs

When you register for or are waitlisted for a class at COS, you will automatically be provided with an e-mail address, which will be available for use within 24 hours. This e-mail account is used for all official communications from the College, so please be sure to check it regularly or have it forwarded to an account you check often. For more information about waitlisting, see our Waitlist Procedure page.

Starting with accounts created on or after June 11th, the default “old” password for student’s email is their 6 digit date of birth, plus the lower-case letters “em” (for email) MMDDYYem.

Any account created before June 11th will still have the randomly generated Microsoft password. Those have all been sent to each student’s personal email address that we have on file. If you did not receive it, for whatever reason, then someone from Navigator Support or Tech Services will have to manually reset your password. If you need assistance, please e-mail the Computer Lab, being sure to include your name, date of birth, and last 4 digits of your SSN, or call us at (530) 938-5324.

What is my COS Student e-mail address?
How do I start using my new e-mail account?
How do I forward my COS e-mail to another e-mail address?
Can I log into my COS e-mail account without going through Navigator?
Can I change my e-mail address?
Where can I get help?

NAVIGATOR Registration FAQs

What are the steps involved in registering using Navigator for returning students?
Do I have to “Apply for Admission” before registering for classes?
What if I get a “Registration Add Error” message?
How does the waitlist work?
How do I pay for my classes?
What are the days of the week abbreviations?
Where can I get help?

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How do I log in to the portal?
Log in to the portal with your User Name and your 6-digit birthdate (mmddyy) as your initial Password. You will immediately be prompted to change your password and set two security questions. Once you have gone through this process, you will always be able to get your password if you have forgotten it by choosing "Forgot Password?" from the portal login screen.

If you have never been a student at COS, click on the Apply Now button from the main COS home page or the words Apply Now on any other page and complete the form for attending COS. This will allow you to receive your COS Student ID number, as well as your User Name for logging into Navigator.

Please be aware that you can NOT log in to this portal with your Student ID (S#). See the answer to the next question for how to find your User Name if you know your S#.

What if I don't know my User Name or Password?

From the Navigator login page, click on the Forgot Password? link. Enter your User Name, and then answer at least one of your security questions. if you are not sure of your User Name, e-mail your name, date of birth, and last 4 digits of your SSN, listing an e-mail address COS has on record for you, to Navigator Help or call (530) 938-5523.

BACK TO NAVIGATOR PORTAL FAQs

Do I need to use a particular browser for Navigator to work properly?
To log in and use the system effectively, you should be using the latest version of one of the following Internet browsers:

  • Windows
    Internet Explorer
    FireFox
    Safari
  • Macintosh
    Firefox
    Safari

If you are trying to log in to the system using another browser, you may experience difficulties.

How do I get rid of the security message that always pops up?
If you are being prompted to allow non-secure content, choose the option to allow it so you will be able to see items in the portal that are brought in from other sources. In Internet Explorer, if you would like to disable this prompt, go to Tools> InternetOptions> Security> Custom Level> Display and select Mixed Content:Enable.

Can I use the e-mail icon at the top of the page to access my staff e-mail account?
This icon is only for student e-mail accounts (in the format of username@ins.siskiyous.edu). To access siskiyous.edu e-mail addresses from within Navigator, use the "Employee E-mail Access" link on the Home tab. If you are not yet logged in to Navigator, you can get to your staff e-mail via the "Employee E-mail Access" link on the Navigator login page, http://www.siskiyous.edu/navigator/.

Can I change my User Name?
No. Your User Name is set when you first register for classes and the same User Name stays with you for as long as you are a student at College of the Siskiyous.

Where can I get help?
If you are having trouble logging in to Navigator, send your name, date of birth, and last 4 digits of your SSN to Navigator Help from an e-mail address the school has on file for you, and we will send your User Name and password. You can also call (530) 938-5523, 8:00 am to 5:00 pm, Monday through Thursday, or 8:00 am to 2:00 pm on Fridays.

If you are having trouble with your student e-mail account, e-mail the Computer Lab, or call (530) 938-5324.

If you are having trouble applying for admission, e-mail Application Help or call (530) 938-5597.

BACK TO NAVIGATOR PORTAL FAQs

What is my COS Student e-mail address?
Your COS student email address will be your Navigator username, followed by @ins.siskiyous.edu: username@ins.siskiyous.edu

How do I start using my new e-mail account?
Once you log into Navigator, you will find an e-mail optionletter iconin the top right hand corner of the login page. Clicking on that link will open up your College of the Siskiyous e-mail account. From there you will find many new features included in Microsoft Office 365, including the Outlook Web App, 25Gb of storage on Microsoft OneDrive, and much more. If you are having trouble with your student e-mail account, please e-mail the Computer Lab, being sure to include your name, date of birth, and last 4 digits of your SSN, or call us at (530) 938-5324.

How do I forward my COS e-mail to another e-mail address?
If you wish to have your student email forwarded to another address, log in to your student e-mail account (in the format of username@ins.siskiyous.edu), expand the window to full screen, click on the Settings (gear) icon in the upper right corner, then go to Options. Under “shortcuts to other things you can do” click on Forward your email. Once the next page opens, enter the email address you wish to have your student account forwarded to in the field, then click on Start Forwarding and then Save.

To stop forwarding your student email, simply go back to the same page and click on Stop Forwarding and Save.

Please remember that your ins.siskiyous.edu account provided by College of the Siskiyous is the account to which we will be sending all student correspondence. It will be your responsibility to maintain both accounts should there be any changes in the future.

Can I log into my COS e-mail account without going through Navigator?
Yes, you can access it directly by going to https://login.microsoftonline.com. Then follow these instructions:

  • Log in with your COS student e-mail address (in the format of username@ins.siskiyous.edu) and password.
  • If you don't know your password, click on "Can't access your account?"
  • Then select "I forgot my password" and click on "Reset your password."
  • Ask to reset your password based on "Security question" and step through the process of answering the security question and setting a new password. You can also reset by having a text message sent to your phone.
  • If this is not successful, you can also try "I can't use any of these options." Fill out the questionnaire so someone can assist you.
  • If you need your Outlook Web App password reset, please be sure to provide an e-mail address that you currently can access, like your Gmail or YahooMail account.
  • If you need further assistance, e-mail the Computer Lab, being sure to include your name, date of birth, and last 4 digits of your SSN, or call us at (530) 938-5324.

Can I change my e-mail address?
No. Your e-mail address is set when you first register for classes and the same e-mail address stays with you for as long as you are a student at College of the Siskiyous.

Where can I get help?
If you are having trouble with your student e-mail account, please e-mail the Computer Lab, being sure to include your name, date of birth, and last 4 digits of your SSN, or call us at (530) 938-5324.

BACK TO STUDENT E-MAIL FAQs

What are the steps involved in registering using Navigator for returning students?

  • Go to the Navigator Portal by clicking on the Navigator logo on the College's main web page or the link at the top left on this page.
  • Log in to the portal with your User Name and Password (see portal FAQs for assistance)
  • Go to the Student tab
  • Select Look Up Classes / Register Online on the Registration Tools channel
  • Select the Term in which you want to register
  • Conduct a Class Search for the classes you want
  • Check the box next to the class you want to take and click on Register or click Add to Worksheet. To keep adding classes, scroll to the bottom of the page and enter the 4-digit CRNs in the boxes then Submit Changes
  • If a class has already started, you will be taken to a Registration Add Authorization Code page. Next to the box labeled INCOMPLETE, you must enter a four-digit code that you have to get from the instructor. After entering the code, click the Validate button, then Submit Changes, at which point you should see your current schedule.
  • Check your current schedule for accuracy and proceed to Pay Fees at the bottom of the page
  • Review the fees you owe and note the total amount. Select Credit Card Payment at the bottom of the page, complete the BOGW form, or submit a Financial Aid Application
  • Be sure to use the Back to Student Tab to return to the portal, NOT the browser Back button

BACK TO REGISTRATION FAQs

Do I have to Apply for Admission before registering for classes?
Yes. If you have not attended COS before, you will need to Apply for Admission.

  • Go to the Navigator Portal by clicking on the Navigator logo on the College's main web page or the link at the top left on this page and select the option Apply for Admission -or- click on Apply Now from anywhere you see it on the website.
  • Be sure to fill out the forms completely. Do not skip questions or sections.
  • Create a Login ID and PIN. In case you can't complete the process in one sitting, this will allow you to return to it. After you have successfully completed the Application process, you will NOT NEED this login information again. Once your application has been accepted, you will receive a Navigator User Name, login information, and your Student ID.
  • Be sure you include an e-mail address where we can reach you. This is where we will send your User Name for Navigator access. Your User Name will be sent to you via the e-mail address you have given us within 24 business hours. Please be sure you have waited this length of time before contacting us. If it doesn't arrive, please e-mail Application Help or call (530) 938-5597.
  • If you have completed the process successfully, you will see your Student ID (in the format of S000xxxxx) on the screen. Please make note of it and keep it secure. This will be your ID for the duration of your time at COS.
  • Occasionally, if the system cannot identify that you are creating a new record, you will not get a Student ID at the end of the application process, but instead, an error message that will let you know who to call to resolve the issue. Call the College to have your account created.
  • When you have successfully received your User Name and logged in to Navigator, follow the instructions above (for returning students) to register for classes.
  • Please be aware that once you have registered, or are on a waitlist, for a class, the College will create a new student e-mail address for you. It will be in the format of username@ins.siskiyous.edu. From this point on, the College will communicate with you through your new COS student e-mail address. Be sure you either check this e-mail address regularly or have it forwarded to one you will see regularly. See information about COS student e-mail and forwarding your e-mail. This new e-mail address is a Microsoft account and will not expire once you finish your studies at COS.

BACK TO REGISTRATION FAQs

What if I get a “Registration Add Error” message?
                Prerequisite and Test Score error – The class you have checked for registration has a prerequisite requirement which must be approved by Counseling and Support Services. Please contact Counseling and Support Services at (530) 938-5353.

                Repeat exceeds 0 for satisfactory grade count – Most classes at COS may only be taken one time. Some classes are repeatable; these are noted in the COS Catalog. This repeat message means that you have taken the class the maximum number of times allowed. If you feel this is an error, please contact Counseling and Support Services at (530) 938-5353.

                Time conflict with CRN XXXX – This means the new class that you have requested to add is conflicting (in whole or in part) with at least one of the classes already on your schedule. Check the days and times of your classes for the conflict. At this time, you will only be able to register for one of the conflicting classes online. If there is an overlap, you must complete an Overlapping Classes Permit that must be signed by both instructors and the appropriate Area Dean then submitted to the Enrollment Services Office to register for the overlapping class. The Overlapping Classes Permit and Add/Drop form are available in the Forms for Students area of the COS website.

                You may NOT add or drop classes due to holds on your record – You may view your holds by selecting View Holds from the Student Records menu. The typical holds are for:
Payment – If you owe more than $50, you will need to pay the fees in order to register for classes (or add/drop classes)
Dismissal – If you are on Academic or Progress Dismissal, you will need to meet with a counselor

BACK TO REGISTRATION FAQs

How does the waitlist work?
See the Waitlist Procedure page for further information on waitlists.

How do I pay for my classes?
You may pay for classes by credit card, debit card, cash, check, or if you qualify, by Financial Aid or the Board of Governors Fee Waiver (BOGW). The online system allows you to pay by credit card, debit card or by completing and submitting a BOGW form. If you qualify for BOGW, it will be posted to your account within one week.

What are the days of the week abbreviations?
U = Sunday
M = Monday
T = Tuesday
W = Wednesday
R = Thursday
F = Friday
S = Saturday

Where can I get help?
If you are having trouble logging in to Navigator, send your name, date of birth, and last 4 digits of your SSN to Navigator Help from an e-mail address the school has on file for you, and we will send your User Name and password. You can also call (530) 938-5523, 8:00 am to 5:00 pm, Monday through Thursday, or 8:00 am to 2:00 pm on Fridays.

If you are having trouble applying for admission, e-mail Application Help or call (530) 938-5597.

If you are having trouble with any other registration function, e-mail registration@siskiyous.edu or call (530) 938-5500.


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